Cancellation Policy

We value your time and ours. To provide the best care and availability for all clients, we require advance notice for appointment changes.

Appointment Cancellations & Rescheduling

• We require at least 24 hours’ notice to cancel or reschedule any appointment.

• Appointments canceled or rescheduled with less than 24 hours’ notice will be subject to a cancellation fee.

Cancellation Fees

• Non-medical spa services (facials, massage, skincare treatments):
  0% of the scheduled service fee if within the 24 hours window

• Medical services (injectables, laser, RF microneedling, PDO threads, PRP, etc.): 0% of the scheduled service fee if within the 24 hour window

• Consultations:
  Non-refundable unless canceled with at least 24 hours’ notice

No-Show Policy

• Clients who do not arrive for their scheduled appointment without notice will be charged a $99 service fee.

• Repeated no-shows may require prepayment for future appointments or result in loss of online booking privileges.

Late Arrivals

• Arriving more than 10 minutes late may result in:

  • A shortened treatment time, or

  • Cancellation of the appointment with applicable fees

• Full service fee will still apply for shortened services or a $99 fee will be applied to missed services due to late arrival.

Deposits & Card on File

• A valid credit card on file is required to book appointments.

• Certain services may require a non-refundable deposit, which will be applied toward your treatment.

• Cancellation fees will be charged to the card on file.

Medical Emergencies & Extenuating Circumstances

We understand emergencies happen. Fees may be waived at management’s discretion for true medical or emergency situations.

Agreement

By booking an appointment with Royal Retreat Med Spa, you acknowledge and agree to this Cancellation & No-Show Policy.